Did Celebrity Hair Products Injure Customers?

Posted December 10, 2015

When people think of Los Angeles, they think of the celebrities that live in Hollywood. From the latest fashions to the hottest hairstyles, Los Angeles is the envy of many people across the country. However, one hairstylist to the stars is currently facing legal trouble involving his hair care products.

A lawsuit against WEN by Chaz Dean Inc, as well as marketer Guthy-Renker, has been filed by almost 200 plaintiffs living in over 40 states across the country. The plaintiffs claim the hair-care products made and marketed by the defendants have caused a number of problems including hair loss and scalp irritation.

One of the people involved in the lawsuit is Tanya Norman. Norman works for a creative agency in brand development and started worrying about her results about six months after she first tried the WEN hair products. According to Norman, she began to get a bald spot and started to worry when she discovered another bald spot on the back of her scalp. Norman says that she couldn’t stop crying one she realized what was happening on her head. Norman now uses a topical medicine on her scalp and has been the recipient of 14 cortizone injections in her bald spots.

Attorney Amy Davis, who is representing the plaintiffs in the lawsuit, says that many of the men and women represented in the lawsuit can be described as looking like they’ve had a weed eater taken to their heads including broken hair all over their scalps.

Chaz Dean is a well-known name in the Hollywood hair care community with his own studio in the city and a list of celebrities who endorse his products including Angie Harmon, Brooke Shields, Ming Na-Wen and Alyssa Milano. While Dean’s products have been available commercially for many years, Davis says they actually cause scalp irritation due to trapped oil, debris and dirt in the hair follicles. Davis also claims that the products become impacted in the hair follicles due to a lack of cleanser and is more like using a lotion to wash the hair instead of a hair care product.

Both Chaz Dean and Guthy-Renker have declined to be interviewed about the lawsuit. They have released a statement affirming their belief in the quality of their products and that they meet high standards. Furthermore, they state there is no scientific evidence to support the claims that their products have caused any consumers to lose their hair. They also said there are a variety of reasons that hair loss can happen that are not related to the products offered by WEN.

At last report, a federal judge had issued a stay in the case and the parties involved were proceeding to mediation. While the publicity about the case has not been positive for Chaz Dean and his line of hair care products, the fact that the parties involved in the case are moving towards mediation means an end to the legal proceedings might be in sight for everyone.

- MA



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